Customer service

Our technical support team is available 24/7, deploying engineers to provide on-site repairs at anytime and anywhere. It is also possible to quickly analyze and resolve issues by using our remote access device Viscon Connect.

It is our goal to keep production lines up and running at all times. Our spare parts team is eager to supply required parts as soon as possible. Spare parts can easily be ordered in the MyViscon portal or by contacting the spare parts department.

Avoid unnecessary breakdowns and production downtime by planning scheduled maintenance. Our engineers can carry out corrective and preventative maintenance to improve the reliability of installations and thus reducing operating costs.

Viscon customers have access to MyViscon.com, a personal online service portal where they can follow order updates, order spare parts and have access to relevant documentation for Viscon installations.

We educate customers staff to give them a more in-depth understanding of Viscon equipment. Our consultants can also advice customers on their automation processes and software programs to get the most out of their investment.

We can provide full and comprehensive service in any country in the world. With our worldwide network of Viscon offices and local distributors we are able to quickly and efficiently react wherever necessary.